Terms and Conditions

Last updated: [27/3/2026]

1. Introduction

Welcome to What Where ("we," "our," or "us"), accessible at www.what-where.uk. These Terms and Conditions govern your use of our website and the purchase of our card game, What Where.

By using our website and placing an order, you agree to these Terms.

2. About Us

We operate as "What Where" and sell our card game directly to customers within the United Kingdom. We are not currently a registered company.

3. Eligibility

You must be at least 18 years old or have permission from a parent or guardian to make a purchase.

4. Products

We make reasonable efforts to ensure that product descriptions, images, and details are accurate. However, we do not guarantee that all information is error-free.

5. Orders

• All orders are subject to availability and acceptance

• We may refuse or cancel an order at our discretion (e.g., pricing errors, suspected fraud)

• You will receive confirmation once your order is accepted

6. Pricing and Payment

• All prices are listed in GBP (£)

• Payments are processed securely via Stripe

• We do not store your payment details

• Prices may change at any time before purchase

7. Shipping and Delivery

• We currently ship within the United Kingdom only

• Orders are fulfilled using Royal Mail

• Delivery times are estimates and not guaranteed

• We are not responsible for delays caused by postal services or events outside our control

Lost or Missing Parcels

If your order does not arrive within a reasonable timeframe, please contact us at whatwheregame@gmail.com.

We will work with Royal Mail to investigate the issue. Replacement items may be offered where a parcel is confirmed lost. We are not responsible for incorrect addresses provided at checkout.

8. Faulty or Damaged Goods

Under UK consumer law, you are entitled to receive goods that are as described and not faulty.

If your item arrives damaged, defective, or incorrect, please contact us at whatwheregame@gmail.com. We will assess the issue and, where appropriate, provide a replacement.

We do not offer refunds or returns, except where required by law.

9. Returns and Cancellations

As a small, early-stage product, we do not generally accept returns or offer refunds for change of mind.

However, this does not affect your legal rights under UK consumer law, including your rights relating to faulty or misdescribed goods.

10. Limitation of Liability

To the fullest extent permitted by law, we are not liable for:

• Indirect or consequential losses

• Delays or failures caused by events outside our control

Nothing in these Terms excludes liability where it would be unlawful to do so.

11. Intellectual Property

All content on this website, including branding, text, images, and the What Where game, is owned by or licensed to us and may not be used without permission.

12. Changes to These Terms

We may update these Terms from time to time. Updates will be posted on this page with a revised date.

13. Governing Law

These Terms are governed by the laws of England and Wales.

14. Contact Us

If you have any questions, please contact us:

Email: whatwheregame@gmail.com
Website: www.what-where.uk